SRM UK provide first class service on SRM Powermeters and SRM Powercontrols. The majority of routine service work is carried out here in the UK with a turnaround time of normally 4-6 working days, during holiday periods this might be a little longer. Occasionally units will need to be sent to the SRM Headquarters in Germany which will extend the timescale to 3-4weeks. We also provide warranty support plus technical advice, SRM fitting, software support and training. We can also supply and fit replacement crank arms and chain rings.
Please ensure the unit is cleaned before sending otherwise a cleaning charge may apply. Please include chain rings and left hand crank.
We strongly recommend that SRM powermeters are sent in for a battery replacement and calibration every 18-24months (once their warranty expires). Please check our shipping information prior to sending. The Service options cover most routine maintenance issues but please feel free to contact us if you need further information.
Third Party Warranty : we are more than happy to help you out if you purchased your SRM unit elsewhere , and it is still within the three year warranty period, but we need to charge a handling charge of £60.00 (including VAT and carriage).
Please add the products and service options you require to the shopping basket and include a copy of your receipt OR download the service form and include with the goods. Please send your unit/ s to the address ensuring they are clean and adequately wrapped. Please see our Shipping Notes for further information including customs clearance for NON-EU customers.
SRM UK- Service Centre
Orchard Farm House
Cherry Tree Road
Norfolk NR16 1PQ (UK)
Tel 01953 711176
For the latest training manuals and software updates for Mac and PC please check out this link to the SRM Germany website.