Need some friendly help or advice? Tel: 01953 711176 / 07739 728434 Email: email@example.com
SRM UK provide first class service on SRM Powermeters and SRM Powercontrols. The majority of routine service work is carried out here in the UK with a turnaround time of normally 3-5 working days, during holiday periods this might be a little longer. Occasionally units will need to be sent to the SRM Headquarters in Germany which will extend the timescale to 3-4weeks. We also provide warranty support plus technical advice, SRM fitting, software support and training.
IMPORTANT : The UK Service Centre will be closed from Tuesday 13th January to Tuesday 17th February. For emergency repairs during this period please contact SRM GmbH directly or be patient as we will sort things out ASAP after the above date.
Sales and Technical Support are not affected.
We strongly recommend that SRM powermeters are sent in for a battery replacement and calibration every 18-24months - once their warranty expires. Symptoms of a fading battery include power drop outs most notably on cold days. SRM Powercontrols should be regularly charged even if not being used as prolonged time is a discharged mode will severaly shortern battery life. We recommend you send the powercontrol in for a routine service and battery change when the unit starts to not hold charge for more than say 3-4 days or discharges when you try to download data.
DON'T leave things till they aren't working as this may prove expensive and could well constitute a costly repair as opposed to a routine service.
DO remember though that virtually all elements of the SRM powermeters are replaceable and so should give you years of first class data ! Water is the big enemy of powermeters and powercontrols so please dont use pressure washers or solvent cleaners.
The Service options cover most routine maintenance issues but please feel free to contact us if you need further information or have an issue that isnt covered here.
*** NEW EXPRESS SERVICE OPTION*** : for SRM powermeter battery replacement, calibration and SRM powercontrol battery replacement we are now offering an EXPRESS SERVICE option where we will turn round the service in 24hrs from receipt of the item so it will be dispatched back to you the following day by an express guaranteed courier or Royal Mail. If for whatever reason this cannot be achieved then the surcharge will of course be refunded. Please note this only applies to a service not repairs where a longer time frame may be required. The cost of this is an additional £80.00 ( + VAT) on top of the normal service and carriage charges.
Carriage is per shipment so makes sense to get everything serviced at once and add in any spares you might need at the same time. If your "purchase" doesnt cover all the work needed we will contact you to discuss additional costs and payment options. Make sure the unit is clean before sending otherwise you may incur a cleaning charge £20 + VAT) . For Powermeter Service please LEAVE CHAINRINGS ON but PEDALS OFF! Please include the left hand crank if you require calibration.
Please make sure you provide a MOBILE telephone number so the courier company can inform you when the goods are out for delivery. (Not available for Royal Mail deliveries for example to Channl Islands and remote areas, sorry).
Carriage costs as per shipment and are £12.50 for UK and £30.00 for overseas. In the main goods will be shipped via UPS or similar. Customers in EIRE will be charged the overseas rate BUT will be refunded £10.00 so that only pay the £20.00.
We recommend booking the service in online by adding the relevant "items" to the basket. If unsure of your requirements please either book in for "diagnostic testing" use this link and submit this pdf form with your unit/s. Please note that some form of payment is required prior to work commencing.
Please send your unit/ s to the address below enclosing a copy of your order form :
In addition to Service we also provide technical support in terms of software training and tecnical queries . Please use the contact from or contact us via phone on 01953 711176.
For the latest training manuals and software updates for Mac and PC please check out this link to the SRM Germany website